A Special Relation
Arab Bank management belief in its mission crowns the elements
that have enabled it to achieve continuous success. Its objectives
exceed the usual income generating goals. The Bank is in partnership
with the societies where it operates, its aim being to enhance
their welfare and participate in their economic and social development.
For the Bank to exceed in its endeavors, its customers must share
its beliefs and play an active role in the fulfillment of its
When we go back in memory, we can recapture vivid pictures that
exemplify the special relation bonding Arab Bank to its customers.
The children and grandchildren of those who entrusted us with
their banking business more than 60 years ago are our customers
today. The bank succeeded in growing in harmony with their development
and prosperity. Arab Bank history is part of their heritage because
it has been a trusted advisor to them in problems that have sometimes
been beyond the bounds of business and finance.
Our client is not a mere number in a transaction. He is a member
of the family. We know the first names of our customers as they
know ours. This special relation is evident in troublesome times.
During political crisis, for example, new customers join and clients'
deposits grow. The management of Arab Bank works hard to enhance
this mutual trust by following clear and reliable policies.
Arab Bank works to meet the needs of its customers in a simple
and direct manner. A full line of useful products has been designed
over the years. This includes retail banking, private banking,
trade and industrial financing, merchant banking, consumer and
real estate lending and international banking services.
Arab Bank aims to excel in its performance. The Bank does not
take quality for granted; it masters all elements of its services,
molding them to serve its customers. Information and advice are
presented clearly in order to enhance the customer's chances of
success. Technical excellence has been a basic element in building
this special relation.
All resources are utilized to increase our efficiency to serve
our clients promptly. One of the main ingredients of the bank's
success in the financial sector is its selected staff. Throughout
the history of the Bank, its employees' dedication and perseverance
have been its source of power. Our customers' loyalty and confidence
are a direct response to our staff performance. The Bank takes
great pride in knowing that it has employed generations of outstanding
individuals who are at the forefront in the fields of finance
Arab bank's investment in modern technology is another important
element of its policy to achieve distinction in customer services.
The Bank is a leader in utilizing modern technology in its operations.
Our investment in automated services, data processing, and communications,
enable our customers to execute their banking transactions instantaneously.
The facilities of the bank also enable them to obtain relevant
and timely information.
To complement our efforts to excel in serving our customer, we
have traveled with them the East and West. A diversified network
of branches and subsidiaries covering most of the international
financial centers in the world has been placed at their disposal,
thus enabling them to receive immediate assistance and saving
them unnecessary expense. The Bank's global network has also enriched
our customer base through the addition of new facilities in the
countries where the Bank operates.
Our customers' trust in the Bank is based on its good financial
position. Arab Bank has proved time and again its ability to survive
and succeed during periods of crisis thanks to its sound policies.
Prudent management of funds has enabled the Bank to maintain a
strong and healthy financial position responding to customer's
needs and fulfilling its commitments towards them in troublesome
times. The Bank's sustained care of its customers' interests has
been instrumental in deepening their confidence in the Bank.
We are certain that the special relation with our customers will
flourish in the future despite the significant change affecting
all aspects of life. Many assumptions on which we used to build
our banking industry is entering an era in which it will compelled
to increase its effectiveness in a way that might weaken direct
relation between client and bank. Despite all of these elements,
Arab Bank will continue to remain faithful to its customers, focusing
on their strategies and needs. We shall be aiming for a renewed
future partnership in the same way as we have shared past success.
Board of Directors